Complaints Policy
At OpenLover AI, we value user feedback and strive to address any concerns or complaints promptly and effectively. This Complaints Policy explains how users can report and resolve issues related to our services.
Submitting a Complaint
- Complaints can be submitted through our Discord available on the Contact Us page.
- Complaints can also be sent by email to market@openlover.ai.
Information Required
- A detailed description of the complaint.
- Any supporting evidence or documentation.
- Contact information for follow-up.
Acknowledgment
Upon receipt of a complaint, we will acknowledge it within 24 hours.
Confidentiality
All complaints and related information will be handled with strict confidentiality.
Resolution
All reported complaints will be reviewed and resolved within 7 business days.
Contact Information
For any questions or concerns regarding this policy, please contact us at market@openlover.ai.